Returns

Basketb.net Return Policy

Introduction
At Basketb.net, we strive to ensure that all our customers are completely satisfied with their purchases. However, we understand that sometimes, you may need to return an item. To make this process as smooth as possible, we have outlined our return policy below. Please read it carefully to ensure your return is eligible and processed efficiently.

Domestic UK Returns
Return Method: Royal Mail drop-off provided by BasketB.net
Return Fee: A fee of £1.95 GBP will be deducted from your refund amount to cover return processing costs.
How to Initiate a Return: To start a return, please use the live chat feature located on the bottom right corner of our website. Our customer service team will guide you through the process and we will provide a shipping label.

International Returns
Return Method: FedEx/DHL drop-off provided by BasketB.net
Return Fee: A fee of £23.60 GBP will be deducted from your refund amount to cover international shipping and processing costs.
How to Initiate a Return: Please initiate your return through the live chat on our website for detailed instructions and assistance, we will provide the shipping label.

Return Eligibility
Condition: Items must be in their original condition, unused, and with all tags attached.
Inspection: Upon receiving your return, we will inspect the item(s) to verify their condition.
Refund Processing: If your return meets our conditions, we will issue a refund to your original payment method. Refund processing typically takes 7-10 business days.

Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately through the live chat on our website. We will provide a solution depending on the situation, which may include a replacement, repair, or refund.

Additional Information
We reserve the right to refuse returns that do not meet our return policy conditions.
We recommend keeping a receipt of your return shipment until your refund has been processed.

We aim to make your return experience as convenient as possible. If you have any questions or need further assistance, please do not hesitate to contact us via the live chat on our website. Our customer service team is here to help you with any issues or concerns you may have regarding your return.